These Terms and Conditions (“Terms”) between Olive Adventures Travel LLC (“Agency”) and you (including all Travelers on the same booking who share the same household) (“you,” “your,” “yourself” or “Traveler”) becomes effective upon your: (1) electronic or written signature; or (2) payment authorization until terminated in writing by you or Agency.

These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at OliveAdventuresTravel.com.

DEFINITIONS

“Agency” means Olive Adventures Travel LLC.

“Booking Services” means travel reservation and booking services for Travel Services, which Agency provides to you under these Terms.

“Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share the same household under these Terms.

“Supplier” means any party who provides Travel Services to any Traveler.

“Terms” means these Terms and Conditions.

“Traveler” means you and all Travelers on the same booking who share the same household under these Terms.

“Travel Services” means travel products and services provided to you by Suppliers, including hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any type of leisure, business, or other travel under these Terms.

 

TRAVELERS

• By your signature or payment authorization, you agree to these Terms, including without limitation all cancellation policies, on behalf of yourself and each Traveler on the same booking who share the same household with you.

• You are the Lead Traveler—you represent all Travelers on the same booking who share the same household with you.

• By your signature or payment authorization, you confirm to Agency that you have:

  • Shared these Terms with all Travelers; and

  • Obtained written confirmation that each Traveler has agreed to these Terms, which confirmations you will promptly deliver to Agency.

• You are responsible for booking, confirming, and paying for all reservations sufficiently prior to travel dates to ensure availability, avoid late-booking fees, and avoid fare increases.

• You acknowledge the text of these Terms is conspicuous.

• You are responsible for understanding these Terms—please read them carefully before accepting Booking Services or Travel Services.

• If you do not understand any part of these Terms, please contact Agency in writing to request clarification.

AGENCY

• Agency is a travel agent who provides Booking Services (not Travel Services) to you.

• Agency reserves the right at any time to correct errors or omissions regarding pricing or any other matters regarding your travel booking.

SUPPLIERS

• Suppliers are independent companies who provide Travel Services to you.

• Suppliers operate under their own terms, conditions, and management.

• Your travel documentation identifies each Supplier responsible for providing your Travel Services.

• By paying for Travel Services, you consent to the use of those Suppliers.

• All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier.

• Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with terms imposed by any Supplier with which you elect to deal, including without limitation payment of all amounts when due and compliance with Supplier’s rules and restrictions regarding availability and use of Travel Services.

• You understand that any violation of Suppliers’ terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation results in fees or penalties to Agency, you agree to cover all such actual costs.

• Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.

• Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency.

• Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience, costs, loss, damage, injury, or death to Travelers or Travelers’ companions.

• If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It might continue to provide some or all Travel Services, or it may stop operations completely.

• Other Suppliers may, but are not required to, provide alternative Travel Services.

• Payments to Agency immediately become the property of Suppliers, as required by law.

• Agency is not permitted to provide refunds for Suppliers who have declared bankruptcy.

• Agency has no special knowledge about the financial condition of Suppliers.

• Agency has no liability for recommending a trip credit or a refund.

• All Supplier promotions, incentives, and offers are subject to Supplier availability, which may change at any time without notice.

RATES & INCLUSIONS

• Quoted rates are based on the precise inclusions Agency provides to you in writing.

• Unless specifically itemized on your travel documentation, rates do not include other Travelers’ costs, fees, or taxes related to:

  • Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes, without limitation; or

  • Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal nature, without limitation.

PERSONAL INFORMATION

• You consent to Agency and Supplier use of your personal information.

• You understand that, as part of booking any Travel Services, certain personal information may be conveyed to third parties to accommodate your travel.

  • Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.

• Agency has no liability regarding the distribution of your information to any Supplier or any Supplier’s failure to protect your personal information.

• You authorize Agency to keep your personal information for as long as needed to provide Booking Services and for a reasonable period thereafter for Agency’s legal or business purposes.

RESERVATIONS & PAYMENT

• You authorize Agency to charge your credit card, debit card, or other means of payment for all charges associated with your travel booking.

• Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at then-current exchange rates.

• Agency payments to Suppliers will be converted at then-current exchange rates between USD and the currency in Supplier’s country.

• All Supplier prices are subject to change, including changes based on currency exchange-rate fluctuations.

• Agency has no responsibility for Supplier price changes, currency fluctuations, or surcharges or fees relating to foreign-currency transactions.

• A purchase of Travel Services is not complete until all deposits and other amounts due have been paid and processed and you receive a written booking confirmation.

• If you do not make payments by their due date, Suppliers may cancel your booking in whole or part, which may result in deposits or previous payments becoming NON-REFUNDABLE.

• You are responsible for Supplier price increases, fees, or penalties incurred as a result of your late payment. Agency has no responsibility for such price increases, fees, or penalties.

• Agency reserves the right to cancel your booking if Agency does not receive full payment for Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.

• If rebooking is requested, Agency will assist with obtaining any refunds due to rebooking trips (e.g., using future cruise credits), but Agency may, in its sole discretion, charge a NON-REFUNDABLE FEE for that Booking Service.

CHANGES & CANCELLATIONS

• You agree to comply with the terms and conditions of Suppliers regarding your Travel Services, and changes thereto, and you agree to pay any applicable change or cancellation fees.

• If you change or cancel a reservation or booking, you may be subject to:

  • Agency fees of USD $250; AND

  • Supplier fees, charges, or penalties.

• NO REFUNDS will apply to any cancelled, unused, or partially used Travel Service.

• Hotels may not permit changes to or cancellation of reservations, subject to the terms and conditions of the hotel reservation.

NO SHOWS

• Failure to travel or show up for any reservation or booking is considered a “no show.”

• No show penalties will equal amounts up to the entire cost of travel, subject to terms and conditions of Supplier and Agency policies.

REFUNDS, CHARGEBACKS, AND ADJUSTMENTS

• You will deliver to Agency in writing any claim for refund or adjustment.

• Full details and proof of payment documentation must accompany all claims.

• You may not be entitled to a refund if you change or cancel your travel plans after: (1) a confirmation of the booking; or (2) payment for a booking.

• Refunds are subject to Supplier terms and conditions.

• Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please carefully review Supplier terms and conditions.

• You waive any right to a chargeback in case of cancellation (except for fraud), including any force majeure event (as described below).

• If you attempt a chargeback, reverse charge, or recollection of a payment already made without Agency’s authorization, Agency reserves the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including without limitation attorney’s fees and legal costs.

ACCOMMODATIONS

• Hotel accommodation is subject to availability at the time of reservation.

• Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel.

• Amenities such as air conditioning, elevators, bed size, and similar preferences are not guaranteed at all properties. In addition, even if a property has amenities such as air conditioning, elevators, restaurants, bars, fitness facilities, or pools, such amenities are not guaranteed to be operational or available during your stay.

• Reimbursement for lack of amenities is solely the responsibility of the hotel.

• Agency may elect to act as an intermediary, but it is not responsible for such reimbursement under any circumstances.

AIR TRAVEL

• Most airlines consider a name-change to be a cancellation.

• You are responsible for excess baggage fees. Travelers are responsible to confirm airline baggage allowances for all flights.

• International flights may have different requirements than domestic flights.

• Tickets of any kind are payable in full at the time of booking.

• Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE, subject to Supplier terms and conditions.

• Agency is not responsible for any loss, injury, accident, error, or omission that may occur, including without limitation schedule changes, additional expenses, delays, and cancellations due to weather conditions, equipment failure or repair, or other matters beyond Agency’s control.

• You agree to comply with safety guidelines of all airlines and hold Agency harmless from any liability due to airline restrictions.

• Airline pre-arranged seat assignments, baggage, carry-ons, meals, drinks, and other services may be subject to additional fees.

• Agency cannot guarantee seats in specific locations or next to each other. Seat assignments are strictly based on availability at the time seats are being selected and paid for.

• Airlines retain the right to change aircraft and seat assignments at any time.

• Agency is not responsible for any changes made by airlines or any additional charges imposed by airlines for any changes to seat assignments after selection and payment.

TRAVEL INSURANCE

• Agency strongly recommends that each Traveler purchases comprehensive travel insurance.

• If you decline to purchase travel insurance that includes coverage for emergency and medical needs while traveling and coverage for travel delays, you assume all personal risk and financial loss if you cancel your travel or incur costs or losses during the course of travel.

• You understand that concerns or fear of pandemics or epidemics are not a covered reason under some travel insurance policies.

• Insurance policies may exclude coverage for pandemics and epidemics.

• Insurance claims will only be paid for covered matters, as stated in the insurance policy.

• You hold Agency harmless for your election not to purchase travel insurance and for any denial of any claim by any insurer for any reason.

TRAVELER CONDUCT

• You are responsible for any damage or loss caused by any Traveler acts, errors, or omissions.

• You are responsible for full payment for any such damage or loss directly to Supplier or provider of any Travel Services or goods or services relating thereto.

• You indemnify Agency for all amounts of any claim made against Agency, including without limitation attorney’s fees and other legal costs, relating to Traveler acts, errors, or omissions.

• Agency is not responsible for any costs relating to Traveler conduct, Traveler removal from any Travel Services, in whole or part, based on Traveler’s negligence, willful misconduct, or otherwise.

• You agree not to hold Agency, its owners, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.

• Any Authorized Party (defined below) may, in its sole discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes